Citation
Martin GP, Aveling EL, Campbell A, Tarrant C, Pronovost PJ, Mitchell I, et al. Making soft intelligence hard: A multi-site qualitative study of challenges relating to voice about safety concerns. BMJ Qual Saf. 2018;27(9):710-7
Abstract
Healthcare organisations often fail to harvest and make use of the ‘soft intelligence’ about safety and quality concerns held by their own personnel. We aimed to examine the role of formal channels in encouraging or inhibiting employee voice about concerns.