Who needs to know?
Anyone managing or implementing change within health and social care.
What have we found?
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Implementing change is messy and non-linear.
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Change must be based on credible evidence.
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Context is key to success and may result in outcomes being different to those expected.
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Include all stakeholders at every stage, including patients, the public and commissioners.
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The change process is not completed unless the change is evaluated and sustained.
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Measurement for impact is important.
