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Videoing to Improve Communication through Education (VOICE)

Videoing to Improve Communication through Education (VOICE)

What we are doing:

This study will involve an in-depth analysis of video recordings of healthcare professionals talking with patients with dementia in the acute hospital. The aim is to understand the communication skills that healthcare professionals use when delivering healthcare to patients living with dementia, and to investigate how this maps to the philosophy of person-centred dementia care. The findings from this study will be incorporated into a recently-developed dementia communication skills training course for healthcare professionals working in the acute hospital and will be used to develop a freely-available, e-learning resource. The results will be disseminated locally, nationally and internationally.  

Why we are doing it:

Good communication is central to delivering healthcare. However, patients living with dementia often have communication problems and hospital staff feel unprepared when communicating with these patients.  Much of healthcare in the acute hospital involves the completion of tasks, but healthcare professionals are often criticised for focussing on task-orientated care (as opposed to person centred care). There is little evidence-based practical advice on specific communication techniques to incorporate person-centred care into conversations around healthcare tasks. By analysing video recorded data of real-life conversations, we aim to understand the good communication practices that healthcare professionals use in this very specific context.  

What the benefits will be:

  • Patients living with dementia will benefit from healthcare professionals having better communication skills when delivering care. This is likely to result in less misunderstanding, less distress and more enjoyable conversations. 
  • Healthcare professionals will have better dementia communication skills. This is likely to increase their communication skills and confidence and result in less job dissatisfaction and stress at work. 
  • The research generally will add to the body of knowledge about how to communication with people living with dementia. It will be based on how healthcare professionals actually talk in the real-life context of the hospital ward.  

Who we are working with:

This is a collaborative project between clinical academics from the University of Nottingham, Nottinghamshire Healthcare Trust, UCL, and Loughborough University together with family carers of people living with dementia.  Our team includes Speech and language therapists, nurses, geriatricians, physiotherapists, experts in: dementia, hospital care, conversation analysis and developing training courses. We are also working with the Health ELearning and Media (HELM) Team at the University of Nottingham to develop the e-learning resource

Study Lead:

Name: Dr Sarah Goldberg

Role: Associate Professor of Older Persons Care

Organisation: Health Sciences, University of Nottingham